"Customer Support Excellence: Dedicated Customer Support Executive Enhancing Customer Satisfaction"

Customer Support Executive call 7007196858

Jindal group

Location: Lucknow
Post Date: 01-12-2023

Job Type: Full - Time
Salary: 20-25000

Job Description:

Become familiar with who we are and what we do.

JindalX is a global service company focused on delivering awesome customer experiences for its clients. With our focus on continuous innovation, out-of-the-box solutions, and being enablers for our customers, we find the missing ‘X’ that propels us as partners towards ‘Xponential’ growth. To know more

Required Skills:-

 Need to have the capacity to manage several chat interactions at once while retaining the quality and accuracy of the communication.

 Deal with customer centricity

 Must be an analytical and be Logical thinker to solve customer queries& issues

 Strong interpersonal and communication abilities are necessary for effective customer service interactions and management of difficult circumstances

 Should have a customer - centric thought process. Delivering Customer Service Metrics as Per Goals (Customer Satisfaction, Call Handling Time, Quality Score).

 Knowledge of Internet / Mobile phone applications.

 Navigational expertise/multi-tasking, MS Excel and MS Word. The ability to comprehend and resolve typical customer issues with software, hardware, or internet services.

 Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve the highest level of customer satisfaction Education/ Experience Requirement

Education/ Experience Requirements •

Only Graduates can apply
• Minimum 8-12 months experience in BPO (Chat Process-Experience in the E-Commerce industry will be an advantage.)
• Typing speed should be 35 words per minute with 95% accuracy
• Good in spoken and written English and Hindi Languages
• Should Have Basic Computer Knowledge.

Working Hours/Shifts •

Flexible in terms of week off and shift timings

Job Summary:

As a Customer Support Executive, you will be responsible for handling customer inquiries and providing timely and effective support through various channels, including chat, email, and voice. Your primary goal willbe to address customer concerns, resolve issues, andmaintain a high level of customer satisfaction. Your role will play a vital part in enhancing our brand image and fostering long-term customer relationships.

E Mail : bhartihr.lucknow@gmail.com

Mob : 7007196958