Galaxy Resource Private Limited
Location: Lucknow
Post Date: 27-10-2023
Job Type: Full Time
Salary: 25000 PM
Job Description:
The job description for a Call Center Executive typically includes the following responsibilities:
Customer Service: Provide exceptional customer service by answering incoming calls, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Inbound and Outbound Calls: Handle both inbound and outbound calls efficiently, depending on the nature of the call center (inbound centers handle incoming calls, while outbound centers make calls to customers).
Product or Service Knowledge: Be knowledgeable about the products, services, and information relevant to the company you represent.
Problem Solving: Resolve customer complaints or concerns in a professional and timely manner, and escalate issues when necessary.
Data Entry: Accurately record and maintain customer information, transactions, and interactions in the company's database or CRM system.
Script Adherence: Follow call scripts and guidelines provided by the company, maintaining consistency in communication.
Multitasking: Handle multiple tasks, such as talking with customers, entering data, and using computer systems simultaneously.
Sales (if applicable): Upsell or cross-sell products and services to customers, meeting or exceeding sales targets.
Quality Assurance: Adhere to call center quality standards, including call monitoring, quality assurance procedures, and feedback sessions.
Team Collaboration: Work effectively with team members and supervisors to meet performance goals and objectives.
Shift Work: Be willing to work in shifts, as many call centers operate 24/7, including evenings, weekends, and holidays.
Continuous Learning: Stay updated on company policies, industry regulations, and product or service changes through ongoing training.
Reporting: Generate and submit reports on call center activities, call volume, and customer feedback as required.
Compliance: Ensure compliance with data protection and privacy regulations, such as GDPR or HIPAA, as relevant to the business.
Adaptability: Be prepared to handle a variety of customer issues and adjust to changing priorities.
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